Terms of Service

CAMedi Marketplace Co., Ltd. ("CAMedi") operates an online business-to-business marketplace in the Kingdom of Cambodia that connects licensed buyers and sellers of pharmaceuticals, cosmetics, medical devices and nutrition products. CAMedi is an intermediary and is not the seller of products listed by sellers.

Only legally registered businesses that hold the licences required for their activity may use the marketplace. You must provide accurate organization details and keep your licences valid. CAMedi may verify documents with the issuing authorities and may refuse, suspend or close accounts.

Sellers are responsible for the accuracy of listings, product registration with the Department of Drugs and Food where required, storage and distribution conditions, labelling, expiry dates and compliance with Cambodian law. Prescription-only medicines may only be sold to buyers licensed to dispense them. CAMedi may review, reject or remove listings.

An order or awarded quote forms a contract directly between buyer and seller. Sellers must confirm or reject orders promptly and deliver as described. Buyers must inspect deliveries on arrival and report problems through the dispute process.

Payments by KHQR are collected by CAMedi on behalf of the seller through licensed payment partners and settled to the seller after completion, minus the marketplace commission. Payments by bank transfer or cash on delivery are made directly to the seller, who owes CAMedi the commission. Refunds are made by whoever holds the payment.

Buyers may open a dispute for shipped or delivered orders. CAMedi mediates in good faith based on the evidence provided, and its decision on the marketplace outcome (completion or cancellation and refund) is final for the purposes of the platform, without prejudice to the parties' legal rights.

You must not list counterfeit, unregistered, expired or recalled products, misrepresent your licences, circumvent marketplace fees for transactions introduced through the platform, or misuse other users' data.

To the extent permitted by law, CAMedi is not liable for products sold by sellers or for indirect losses. Nothing in these terms limits liability that cannot be limited under Cambodian law.

CAMedi may update these terms and will notify users of material changes. These terms are governed by the laws of the Kingdom of Cambodia.